Versand

SHIPPING POLICY

Order processing

All products are made to order. Orders are usually processed and prepared for shipment within 2–5 business days.

Shipping times

Estimated delivery times after fulfillment:

Austria and European Union:
Approximately 3–8 business days

United States:
Approximately 3–7 business days

EFTA countries and other international destinations:
Delivery times may vary depending on the destination.

The stated delivery times are estimates and may be affected by weekends, public holidays, customs processing, carrier delays, or high order volumes.

Shipping costs

Shipping costs are calculated and displayed during checkout before the order is completed.

Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information where available.

Customs and import charges

Orders delivered outside the European Union may be subject to customs duties, import taxes, or other charges. These charges are determined by the destination country and must be paid by the customer.

Incorrect addresses

Customers are responsible for providing a complete and correct shipping address. Additional costs caused by an incorrect or incomplete address may be charged to the customer.

Lost or damaged shipments

If your order arrives damaged or appears to be lost, please contact us as soon as possible at support@koveay.at and include your order number and, where applicable, photos of the damaged package or product.

Contact

For questions regarding shipping, please contact us at:

[YOUR BUSINESS EMAIL]